CEO Wayne Goldstein To Attend The Datto Partner Conference 2015 As A Silver Sponsor On Behalf Of GMS Live Expert

TORONTO, ON June 10, 2015 GMS Live Expert, the Managed Services focused brand of Global Mentoring Solutions (GMS) announces that CEO, Wayne Goldstein will be attending the Datto Partner Conference 2015 as a Silver Sponsor on behalf of GMS Live Expert.

Throughout the event Mr. Goldstein will be discussing how his team can help Managed Service Providers cost-effectively grow their businesses by outsourcing their typically low margin help desk activities.

Mr. Goldstein is a 30-year veteran of the IT Channel, widely known for his innovative and entrepreneurial spirit. As CEO of Global Mentoring Solutions (GMS), Wayne’s leadership has taken the company from a start-up position 15 years ago to one of the largest Outsourced Help Desk operations in Canada. Under Wayne’s watchful eye GMS has partnered with major Telecommunications Providers, OEMs, Government Agencies and most recently Managed Service Providers (MSP).

GMS Live Expert works with Reseller Partners across the globe, providing 24/7 help desk support to all time zones through a team of highly certified 100% North American based technical experts. By Partnering with GMS Live Expert, MSPs are able to directly align service delivery costs with revenue growth, avoiding the need for substantial investment in infrastructure, resource training and the management of front line support activities.

Through bi-directional integration with Professional Services Automation (PSA) ticketing systems, the GMS Live Expert agents are able to seamlessly communicate to the Partner’s ticket system and ensure that resolutions are tracked and follow up items are addressed. This is backed by GMS’ unique approach to Account Management where one-on-one honest relationships are an integral part of mutual success.

About Global Mentoring Solutions (GMS)

GMS boasts 15 years of operational experience and a 300+ Partner Channel.  GMS, through its MSP branded GMS Live Expert™, provides outsourced Help Desk services to it’s partners via 24/7 end user phone, chat and ticket system/CRM driven support capabilities.  GMS’s 100% North American based resources truly augment their partners’ support offerings as each Partner engagement includes a unique direct phone number, MSP branded chat support  and bi-directional ticket system synchronization.

In Wayne’s Words “From it’s inception, the GMS Live Expert has had one mission:  to connect the people with technology challenges to the people who can provide the answers at their point of pain in real time when they need it most.”

Visit www.gmsliveexpert.com to learn more.

###

Contact Global Mentoring Solutions:

Daniel Goldstein
9052863829
dgoldstein@globalmentoring.com
178 Main Street Unionville, ON L3R2G9

FacebookTwitterGoogleDiggRedditLinkedIn

Data & News supplied by www.cloudquote.io
Stock quotes supplied by Barchart
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms and Conditions.